customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
May 30, 2024
by
Employer details
Groupe Touchette Inc.
Job details
The *Customer Service Representative (CSR)* will support clients and will be an ambassador of an open and collaborative sales culture.
*ASSIGNED RESPONSIBILITIES*
? Offer exceptional customer service at all times;
? Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives;
? Enter all client orders in the system;
? Follow-up on order and delivery statuses when required by the client;
? Plan out the delivery of special orders with external transport companies;
? Perform inventory searches within our network and with external suppliers when required;
? Assist Territory and Account Managers in executing certain tasks.
? All other related tasks.
*SUCCESS FACTORS*
? Technical background: Your 2 years of relevant experience in sales and distribution and inventory concepts, hopefully in the tire industry, allow you to understand the customers? needs and offer a great quality service;
? Client oriented: Your desire to offer exceptional customer service and to put customers at the center of your concerns make you an ace in customer service and a valued colleague;
? Computer skills: You can easily work with computers and use the main tools (email, Office tools, etc.)
? Organization skills: You are able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers;
? Sense of initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
Job Types: Full-time, Permanent
Benefits:
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* RRSP match
* Vision care
* Wellness program
Flexible Language Requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: Hybrid remote in Edmonton, AB T5L 3H6
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LocationEdmonton, AB
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SalaryNot available
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9301190044
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