computer help desk supervisor
Title posted on Jobillico -
Service Coordinator
Posted on
June 06, 2024
by
Employer details
Superior Propane - QC
Job details
<span>Service Coordinator - Coordonnateur de service</span><br><span></span><br><span>As a member of the National Team reporting to the Quebec Service Manager, the Service Coordinator is responsible for planning, coordinating and dispatching the daily tasks of service technicians in a proactive manner in order to meet customer service needs. The Service Coordinator will also review and manage orders, remove obstacles and be responsible for updating and maintaining re-occurring service orders and daily activity associated with customer service requests and compliance requirements.</span><br><span></span><br><span>Why join us:</span><br><span></span><br><span>Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.</span><br><span></span><br><span>Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.</span><br><span></span><br><span>Competitive Compensation: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.</span><br><span></span><br><span>Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments effectively.</span><br><span></span><br><span>Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.</span><br><span></span><br><span>Employee Assistance Programs: We care about you! Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life?s challenges.</span><br><span></span><br><span>Opportunity: A continuous focus on professional development with many opportunities for training & career growth.</span><br><span></span><br><span>What you?ll do:</span><br><span></span><br><span>* Build positive, collaborative relationships with all points of contact including and work collaboratively to utilize available resources to successfully meet customer needs and expectations.</span><br><span>* Act as the primary point of contact for Service Technicians dispatching daily work and ensuring order fulfillment. Monitor the progress and execution of the work plans and adjust schedules accordingly to meet customers? service requests and requirements. If necessary, process in a timely matter preapproved overtime request.</span><br><span>* Review and verify routing, ensure route efficiency prior to assigning as a daily work schedule.</span><br><span>* Confirm and verify service appointments, reschedule appointments and create recurring orders as required to meet external and internal requirements for compliance, maintenance, preventative maintenance and daily customer requests for service to increase efficiency and improve response time commitments to customers.</span><br><span>* Ensure optimization of time/utilization of service technicians, and make proactive changes if necessary. Collaborate with Market Manager(s) to update and provide feedback on day-to-day workflow and achievement of performance standards i.e. use of service (Pegasus, IFS/iPhone, etc.), productivity, utilization and efficiency, among others. Immediately inform the MM of any safety, performance and attendance issues or successes. The MM, as the direct report to the service technician, will then manage the situation accordingly, closing performance gaps against performance standards.</span><br><span>* Review, manage Service Technician work orders to ensure they are completed accurately for billing processing</span><br><span>* Comply and consistently utilize standard processes and procedures to effectively manage customer and operational needs.</span><br><span>* Promote adherence to all relevant Regulatory and Safety requirements, both legislated and internal
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LocationSainte-Catherine, QC
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#13961442
Advertised until
2024-07-05
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