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user support technician Verified This job was posted directly by the employer on Job Bank.
Posted on June 04, 2024 by Employer details Sirocco Pharmacy LTD
Job details
Education: College/CEGEP. or equivalent experience. Work setting: Hospital/health care establishment/health institution. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Evaluate user feedback. Supervision: No supervision responsibility. Computer and technology knowledge: Networking security. Intranet. Desktop applications. File management software. Security software. Communication software. Area of work experience: Quality assurance or control. Area of specialization: Technical support. Work conditions and physical capabilities: Repetitive tasks. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Organized. Ability to multitask. Honesty. Experience: 3 years to less than 5 years. Other benefits: Free parking available. Other benefits.- Location220 - 1919 Sirocco Dr SWCalgary, ABT3H 2Y3
- Salary$29.60HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Morning
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #2941730
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
3 years to less than 5 years
Work setting
- Hospital/health care establishment/health institution
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- Evaluate user feedback
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Networking security
- Intranet
- Desktop applications
- File management software
- Security software
- Communication software
Area of work experience
- Quality assurance or control
Area of specialization
- Technical support
Additional information
Work conditions and physical capabilities
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Organized
- Ability to multitask
- Honesty
Benefits
Other benefits
- Free parking available
- Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-07-09
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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