customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
June 25, 2024
by
Employer details
Carver Climate Systems
Job details
The Carver Group is an expanding international company, operating in the HVAC sector, committed to excellence and innovation, supplying an expanding range of niche products and services.
The Group delivers high profitability and growth within a sound financial environment.
\*\*Overview:\*\*
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
\*\*Duties:\*\*
- Respond to customer inquiries via phone, email, and live chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products and services to customers
- Maintain accurate records of customer interactions and transactions
\*\*Skills:\*\*
- Excellent communication skills in English (Frenchor other languages is a plus)
- Strong customer service orientation
- Ability to analyze customer needs and recommend appropriate solutions
- Proficient in phone etiquette and handling high call volumes
- Multilingual abilities are a plus
- Sales experience is beneficial
If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this position. Join our team and be part of a dynamic work environment where your skills are valued and growth opportunities are available.
Job Types: Full-time, Permanent
Schedule:
* Day shift
* Holidays
* Monday to Friday
* No weekends
Education:
* Secondary School (preferred)
Experience:
* Call center: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person
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LocationCambridge, ON
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SalaryNot available
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9336970943
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