manager, support services
Posted on
June 27, 2024
by
Employer details
Villa Cathay Care Home
Job details
*Manager, Support Services*
*(Full-time)*
Villa Cathay Care Home invites you to join us in making a difference!
Villa Cathay Care Home is committed to providing the highest quality, individualized and professional care to our seniors. By creating a safe, warm, and culturally focused Home, our elderly residents and their families find comfort, respect, and dignity. Our interdisciplinary team of professionals provides care with love and respect, honoring the dignity of seniors.
*JOB SUMMARY*
Reporting to the Executive Director and serving as an integral member of the Villa Cathay Care Home (VCCH) leadership team, the Manager, Support Services oversees all aspects food, housekeeping, laundry, and janitorial services in strict adherence to established regulations, food safety, and infection control guidelines, and with the mission, vision, and values of VCCH. The Manager provides comprehensive oversight, supervision, constructive guidance, and exemplary leadership to both direct and indirect reports. Additionally, the Manager is responsible for enhancing support services, advocating for resident and family satisfaction, and leading the team in adopting a person-centered care approach.
*KEY RESPONSIBILITIES*
1. Ensures compliance with organization-wide and site-specific standard operating policies, procedures, and quality controls for food, housekeeping, and laundry services.
2. Leads the development of operational plans and goals for each Support Services department consistent with the VCCH?s mission and strategic plan. Collaborate with the Executive Director and interdisciplinary leadership team to develop action plans.
3. Develops and manages the departmental budget, ensuring cost controls and inventory management. Create budgets for special events as needed.
4. Gathers and analyzes performance indicators and surveys; report to the leadership team as required to fulfil accreditation and quality standards.
5. Oversees the preparation and service of high-quality food using standardized operating procedures, industry standards, and related internal and external policies.
6. Establishes and maintains inventory supply levels to minimize spoilage, loss, and waste.
7. Develops procurement procedures and policies. Oversees sourcing, ordering, and receiving of goods and services.
8. Recruits, hires, appraises, coaches and disciplines staff. Recommends and participates in the termination of staff following HR policies.
9. Develops and delivers new staff orientation and in-service training to maintain work standards. Evaluates staff work performance & recommends strategies for improvements strategies.
10. Ensures resident satisfaction through surveys, meal rounds and regular communication. Maintains a customer service focus by developing and maintaining a strong knowledge of resident preferences and incorporates those preferences into service delivery.
11. Facilitates ongoing communication with all stakeholders at the site including administration, nursing, residents, and their families.
12. Designs menus for daily service as well as for special functions ensuring compliance with regulations, and meeting residents' nutritional and therapeutic needs and preferences.
13. Develops and/or adjusts standardized recipes to ensure consistent high-quality production outcomes including food safety, quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.
14. Chairs regular department meetings and participates in facility-based meetings such as site leadership, OH & S as required.
15. Implements and maintains a Food Safety Plan, HACCP, WHIMIS, workplace safety regulations workplace.
16. Prepares and implements contingency plans for emergencies or service interruptions.
17. Collaborates with other departments to plan & deliver special events and programs as required. May participate in Resident Council as required.
Completes other duties related to the position as assigned.
*QU
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LocationVancouver, BC
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Salary$85,000 to $90,000YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9340537809
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