customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
June 18, 2024
by
Employer details
Groupe Touchette Inc.
Job details
The *Customer Service Representative (CSR)* will support clients and will be an ambassador of an open and collaborative sales culture.
*ASSIGNED RESPONSIBILITIES*
* Offer exceptional customer service at all times;
* Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives;
* Enter all client orders in the system;
* Follow-up on order and delivery statuses when required by the client;
* Plan out the delivery of special orders with external transport companies;
* Perform inventory searches within our network and with external suppliers when required;
* Assist Territory and Account Managers in executing certain tasks.
* All other related tasks.
*SUCCESS FACTORS*
* Technical background: Your 2 years of relevant experience in sales and distribution and inventory concepts, hopefully in the tire industry, allow you to understand the customers? needs and offer a great quality service;
* Client oriented: Your desire to offer exceptional customer service and to put customers at the center of your concerns make you an ace in customer service and a valued colleague;
* Computer skills: You can easily work with computers and use the main tools (email, Office tools, etc.)
* Organization skills: You are able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers;
* Sense of initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
* Billingual
Job Types: Full-time, Permanent
Benefits:
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* RRSP match
* Wellness program
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Ability to commute/relocate:
* Dartmouth, NS B3B 1B8: reliably commute or plan to relocate before starting work (required)
Language:
* French (required)
Work Location: Hybrid remote in Dartmouth, NS B3B 1B8
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LocationDartmouth, NS
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9327989570
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