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Title posted on CareerBeacon - Facilitator - Montreal, QC (12 month contract)
Posted on June 28, 2024 by Employer details Scotiabank
Job details
Requisition ID: 201829Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of Scotia Dealer Advantage's Collections team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Responsible for the facilitation of learning events and programs maximizing knowledge retention of learning objectives, and initiatives within Scotia Dealer Advantage Collections, ensuring alignment with global learning strategy. What you'll be doing: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions Champions a high performance environment and contributes to an inclusive work environment. Contributing to the development of the short and long term business plans for Scotia Dealer Advantage Collections by: meeting or exceeding personal and departmental targets & maintaining a sound knowledge of operating procedures and systems relating to the effective operation of Scotia Dealer Advantage Collections, ensuring that these policies and procedures are adhered to as an individual, and that new hires are trained on their purpose, use and importance. Create, implement and continuously improve New Hire training conductive to individual skill development, productivity, and achievement, ensuring open lines of communication. Identify in-group training requirements, workshops, lunch and learns, and recommend programs/aids as appropriate. Stays abreast of best practices in the fields of Facilitation including Virtual delivery. Ensure collaboration with other departments within Scotiabank. Deliver training to address collections advisor call model skills, product and systems knowledge by: Facilitating learning in a professional manner demonstrating the application of adult learning principles Acquiring and sustaining knowledge levels to support training and delivery of the New Hire curriculum Initiating cross training as required in support of product and service enhancements/changes and new launches Manage the activities relative to delivering training programs by: Coordinating and facilitating Orientation & onboarding for all new employees of SDA Collections Performing a variety of administrative functions related to the training programs Analyzing and formulating recommendations associated with performance management of new hires during training period Support the Bank's training evaluation strategy to determine impact of training and return on investment: Administering training evaluation activities as required Reviewing and evaluating course material to ensure quality and effectiveness standards are maintained Measuring training program success by completing evaluation and analysis activities Positively contribute to SDA Collections working environment by: Being an active and participative member Actively demonstrating commitment to Scotiabank's core values Providing technical expertise, advice, and solutions to peers and colleagues Lead and coach each participant to create emotional connections with all new/existing participants in the classroom to ensure the same behaviors and connections are made with our customers. Provide side-by-side coaching to assist with the action/solutions of new challenges that may arise during training Model and encourage service excellence Maintain and update all documents in the SDA collections repository. Perform other duties as assigned.What you need to succeed: Ability to demonstrate highly developed facilitation and virtual presentation skills Strong interpersonal and communication skills A working knowled- LocationMontréal, QC
- SalaryNot available
- Terms of employment Full time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2090175
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