guest service agent
Posted on
July 03, 2024
by
Employer details
The Millcroft Inn
Job details
The *Millcroft* *Inn & Spa* is seeking *Full-Time* *Guest Services Agent *to join our wonderful team!
As a Guest Service Agent, you will assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner.
*\*Please note this position requires open availability including evenings & weekends\* *
*What you'll be doing:*
* Register guests and assign rooms.
* Accommodate special request whenever possible.
* Assist in pre-registration and blocking of reservations when necessary.
* Check out guests on a regular ongoing basis.
* Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
* Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
* Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.
* Assist bell staff with luggage when required.
*What you'll bring to the team:*
* Grade 12 Education as well as tourism/hospitality courses at college/university beneficial.
* Minimum of 2 years front desk experience or related college course.
* Switchboard knowledge and/or training required.
* Previous up-selling and/or sales experience is considered an asset.
*What's in it for you?*
* Permanent Employment Opportunities
* Benefits & RRSP Matching
* Free Meals
* Discounts on food, room rates, retail and spa services
* Company Social Events & Team Member Recognition Programs
_While we welcome all applicants, only those selected for an interview will be contacted._
_Accessibility accommodations will be made for job candidates upon request._
Job Types: Full-time, Permanent
Pay: $16.96-$17.85 per hour
Benefits:
* Company events
* Dental care
* Disability insurance
* Discounted or free food
* Employee assistance program
* Extended health care
* Life insurance
* Profit sharing
* RRSP match
* Store discount
* Tuition reimbursement
* Vision care
Schedule:
* Day shift
* Holidays
* Monday to Friday
* Weekends as needed
Experience:
* Customer service: 1 year (required)
Work Location: In person
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LocationAlton, ON
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Salary$16.96 to $17.85HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9350485962
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