customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
July 04, 2024
by
Employer details
FreshPoint Nanaimo
Job details
We are looking for a *Customer Service Representative* to join our team in Nanaimo.
The *Customer Service Representative* will be responsible for accurate entry of customer orders in the system, provide excellent customer service to clients via phone and email communications, and provide resolution and answer customer queries. This role is required to be onsite.
*Responsibilities*
* Answer customer queries via phone and email communications
* Receive over the phone customer orders and accurate order entry in the system
* Handle customer complaints professionally and provide reasonable resolution and alternatives
* Work cross-functionally with other departments to meet the needs of the customer
* General reception duties such as greeting customers, take messages and arrange delivery and pickups
* Provide general administrative and clerical support
*Qualifications and Job Requirements*
* Minimum high school diploma or equivalent required
* Previous experience in customer service or call center role an asset
* Strong communication skills and a high level of professionalism when handling difficult conversations
* High degree of accuracy and strong attention to detail
* Good time management and organizational skills
* Strong customer focus and ability to navigate complex customer issues
* Required to work onsite
* Must be available to work statutory holidays and Sunday shift
*Location: *4911 Wellington Road, Nanaimo, BC V9T 2H5. This role is required to work onsite.
*Schedule*
* Monday to Friday from 8:00am ? 5pm
*What We Offer:*
* Employee benefits including extended health and dental after 3 months waiting period
* Company matching Group Pension Plan after 3 months waiting period
* Paid time off including 2 weeks' vacation time, 5 sick days, 2 personal days and more
* Career development opportunities
* Tuition reimbursement program
#FPC1
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
* Casual dress
* Company pension
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* RRSP match
* Vision care
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Nanaimo, BC V9T 2H5: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationNanaimo, BC
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Salary$21.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9351935898
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