front desk agent
Posted on
June 26, 2024
by
Employer details
Welcominns Hotel
Job details
*General Purpose*
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
*Main Job Duties and Responsibilities*
· welcome and greet guests
· answer and direct incoming calls
· inform guests of hotel rates and services
· make and confirm reservations for guests
· ensure proper room allocation
· register and check guests in
· confirm relevant guest information
· verify guest's payment method
· verify and imprint credit cards for authorization
· issue room keys and direct guests to their rooms
· maintain clear and accurate records of guest room bookings
· compute all guest billings, accurately post charges to guest rooms and house accounts
· receive and transmit messages for guests
· retrieve mail, packages and documents such as faxes for guests
· listen and respond to guest queries and requests both in-person and by phone
· provide accurate information about local attractions and services
· liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
· complete and maintain any incident reports, daily activity reports or other reports requested by management
· manage conference room bookings and scheduling
· close guest accounts and check guests out
· review accounts and charges with guests during the check-out process
· process accurate payment of guest accounts
· inform housekeeping when rooms have been vacated and are ready for cleaning
· monitor visitors to the hotel
· enforce rules and policies of the hotel
· maintain a neat and orderly front desk and reception area
Job Types: Part-time, Permanent
Pay: $19.50 per hour
Expected hours: 8 ? 24 per week
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* On call
* Weekends as needed
Work Location: In person
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LocationOttawa, ON
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Salary$19.50HOUR hourly
-
Terms of employment
Permanent employmentPart time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9338643866
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