user support technician
Title posted on CareerBeacon -
Help Desk and Systems Administrator
Posted on
July 05, 2024
by
Employer details
Bell Canada
Job details
Req Id: 419105 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. The incumbent is accountable to the Manager, Technology Infrastructure, and responsible for the technical support and assistance to end-users, whether over the phone or in person. His primary goal is to ensure employee satisfaction and help users properly operate technology applications they may be having trouble with. He/she must have extensive help desk experience level 1 and 2 and some system administration experience in the Microsoft Cloud environment.Key ResponsibilitiesHelp Desk First Point of Contact: Serves as the initial point of contact for employees seeking technical assistance physically in the office or via phone or email.Remote Troubleshooting: Diagnoses and troubleshoots technical issues using diagnostic techniques and relevant questions.Solution Determination: Determines the best solution based on the issue and details provided by the end-users.Problem-Solving: Walks end-users through the problem-solving process.Solution Management Acts as second level support. Execute research on issues to provide a solution or provide assistance in escalating the issue to a higher level internally or with a vendor and coordinating with them to solve the end-user or system issue. Improvements: Identifies and suggests possible improvements to procedures.Creates how-to documentation and participates in providing training in many formats including group presentations.System Administration Manages creation of systems accounts.Manages laptop and desktop gold images.Manages user mobile devices (iPad, iPhone) with Intune.Critical QualificationsBachelor's degree in computer sciences or equivalentSupport / Help Desk certificationMicrosoft 365 Certification5+ years of help desk experience.5+ years of experience with Microsoft Windows, Microsoft Office 365 and Intune.5+ years hands-on experience in troubleshooting various hardware and software issues.Managing Active Directory and Entra ID (Azure AD) accounts an asset.Experience with Adobe, Docusign, Sharepoint an asset.Bilingualism required:In the course of their duties, this person will be required to interact with French & English speaking stakeholders across CanadaAs part of the job, this person will be required to produce documents in French & English.Preferred QualificationsAbility to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand.Excellent customer service skills, including the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner.Strong organizational, analytical, and troubleshooting abilities.#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal Work Arrangement: Hybrid Application Deadline: 07/18/2024 For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours ba
-
LocationMontréal, QC
-
SalaryNot available
-
Terms of employment
Not available
- Start date
Starts as soon as possible
- Source
CareerBeacon
#2095710
Advertised until
2024-08-04
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.