front desk agent
Posted on
July 04, 2024
by
Employer details
Fairfield by Marriott
Job details
POSITION PURPOSE: Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (up-selling) to generate additional revenue, providing optimum service and satisfaction to hotel guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.
ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) *Welcome guests upon their arrival and assign rooms * Perform all check-in and check-out tasks *Follow Brand standards e.g. Brand Loyalty programs. * Inform customers about payment methods and verify that I.D. and payments method match *Register guests collecting necessary information (like contact details and exact dates of their stay) * Provide information about our hotel, available rooms, rates and amenities *Respond to guest complaints in a timely and professional manner * Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time *Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc. * Maintain knowledge of standards and company policies *Understanding of how travel planning websites operate, like Booking and TripAdvisor. If need arises, additional work can be assigned in multiple departments. Extended standing and lite lifting (10 kg) required.*
Job Types: Full-time, Part-time, Permanent
Job Types: Full-time, Part-time
Pay: $17.00-$17.50 per hour
Benefits:
* Flexible schedule
* Paid time off
Flexible Language Requirement:
* French not required
Schedule:
* 8 hour shift
Work Location: In person
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LocationNewmarket, ON
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Salary$17.00 to $17.50HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9351966348
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