customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
August 20, 2024
by
Employer details
Fix Auto Enfield
Job details
\*Overview\*
We are seeking a Customer Service Representative (CSR) to join our team. The ideal candidate should be proficient in English, with excellent communication skills and a passion for providing exceptional customer service.
\*Responsibilities\*
- Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best practices and measured by CSI results.
-Effectively manage front office operations to ensure effiecient organization and support of the sales function.
- Collaboration with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
- Provide regular and standard reporting to production and sales managers to ensure awareness on key proformance metrics.
- Sell the Fix Auto Services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
- Communicate and interact with clients throughout the different technologies such as email, phone, online portals, etc.
- Set convenient appointments with the customer, based on the shop availability.
- Keep the customer data base up to date to ensure efficiency.
- Other related tasks as required.
\*Experience\*
- High school diploma or GED required
- Strong customer service and troubleshooting skills.
- Experience working as a customer service representative for a body shop preferred
- Expectional conflict resolution, negotation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literate, including effective working skills of MS Word, Excel, and e-mail.
- Professional appearance and manners.
- Strong work ethic and positive team attitude.
Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills will be valued and developed. We are a growing team here at Enfield Fix Auto and look forward to hiring our next core teammate.
Job Type: Full-time
Benefits:
* Dental care
* Extended health care
* Life insurance
Schedule:
* Monday to Friday
Education:
* Secondary School (preferred)
Experience:
* Call center: 3 years (required)
* Customer service: 3 years (required)
Work Location: In person
Expected start date: 2024-09-03
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LocationEnfield, NS
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9413058664
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