Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
-
Answer written and oral inquiries
-
Address customers' complaints or concerns
-
Answer inquiries and provide information to customers
-
Arrange for billing for services
-
Maintain records and statistics
-
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
-
Receive and log complaints
-
Receive payments
-
Maintain and manage digital database
-
Answer clients' inquiries and provide information
-
Provide customer service
Experience and specialization
Computer and technology knowledge
-
Database software
-
Internet
-
MS Excel
-
MS Word
-
Spreadsheet
-
Electronic mail
Type of experience
Additional information
Work conditions and physical capabilities
-
Attention to detail
-
Work under pressure
Personal suitability
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Organized
-
Reliability
-
Initiative
-
Ability to multitask
-
Dependability
-
Honesty
-
Quick learner
-
Patience
Benefits
Health benefits
Financial benefits
Other benefits
-
Free parking available
-
Learning/training paid by employer
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.