guest service agent
Posted on
August 23, 2024
by
Employer details
Hampton Inn & Suites by Hilton Windsor
Job details
Job Summary:
We are seeking friendly and detail-oriented Guest Service Agents to provide exceptional hospitality services to our guests. The ideal candidate will be responsible for ensuring a welcoming and efficient experience for all guests, from check-in to check-out. If you have a passion for customer service and are comfortable working in a fast-paced environment, we encourage you to apply.
Duties:
- Greet and check-in guests, providing information about the resort, its amenities, and local attractions.
- Handle guest inquiries and resolve any issues in a professional and courteous manner.
- Utilize hotel management software and phone systems to manage guest accounts and respond to phone calls.
- Ensure that all guest rooms are clean and ready for occupancy.
- Conduct night audit to verify guest accounts and resolve any discrepancies.
- Maintain a clean and organized front desk area.
- Provide excellent phone etiquette, responding promptly to guest calls and addressing their needs.
- Communicate effectively with colleagues and management to ensure seamless guest service.
- Perform other duties as required to maintain the high standards of our resort.
Skills:
- Excellent customer service skills with the ability to handle diverse guest requests.
- Strong phone etiquette and ability to effectively communicate over the phone.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and ability to multitask.
We offer a dynamic and supportive work environment, as well as opportunities for professional growth and development. If you are a team player who is passionate about delivering exceptional guest experiences, we look forward to hearing from you!
Job Type: Full-time
Experience:
* Customer service: 1 year (required)
Work Location: In person
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LocationWindsor, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9417684279
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