business general manager
Title posted on indeed.com -
General Manager
Posted on
September 09, 2024
by
Employer details
13th Round Fight for Life
Job details
13th Round is looking for a General Manager to join our growing team!
13 Round is a boxing gym, social enterprise and registered charitable organization that uses revenue from paid memberships to support free programs for youth. Under the supervision of the Executive Director and Board of Directors the General Manager (GM) will be an integral member of our team leading club operations while ensuring best in class training and customer service in addition to increasing membership and personal training revenue. The GM will work closely with the 13 Round management team to build a positive and enthusiastic team atmosphere while ensuring an exceptional member experience and supporting revenue generation.
The successful candidate should have an appreciation and understanding of 13th Round Fight for Life?s social impact objectives and a commitment to maintaining an inclusive environment serving a diverse range of members.
*Essential Duties and Responsibilities*
_Customer Service_
* Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follow superior customer service guidelines
* Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome
* Answer phones in a friendly manner and assist callers with a variety of questions
* Facilitate all member requests and help to resolve any member issues and questions
_Staff Supervision_
* Create the gym schedule and supervise staff to ensure that all shifts are covered
* Ensure staff provide a superior customer experience at all times
* Assist in resolving or escalating employee issues or concerns
* Approve weekly club payroll preparing necessary paperwork
* Ensure facility use is in alignment with the approved schedule
_Operations_
* Participate in regular facility cleaning and club upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights
* Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the executive director in a timely manner
* Support the implementation of various events hosted by 13th Round
* Identify supplies needed and follow purchasing protocols when ordering supplies
_Member Management_
* Develop and implement member satisfaction surveys in order to improve program delivery (exit surveys + post class trainer surveys)
* Respond to member request for holds and membership cancellations
* Maximize the use of Glofox, 13th Round?s member management platform
* Use diplomacy to communicate 13th Round terms and conditions with the membership
* Communicate with the membership regarding schedule changes, events and / or new programming
_Administration / Marketing / Sales_
* Develop marketing strategies with the objective of increasing membership and revenue
* Drive the expansion of personal training revenue
* Develop retention strategies in order to retain current members
* Collaborate with 13th Round management and trainers to develop specialized boxing courses with the objective of expanding the member experience + generating new sources of revenue
* Support the generation of content for 13 Round?s social media channels
*Qualifications & Requirements*
* College diploma or University degree in related field
* Minimum of three years of experience working in a fitness club environment
* Experience communicating with gym membership and ensuring customer satisfaction
* Clear and effective management style with the ability to create a strong team dynamic
* Exceptional organizational and problem solving skills
* Capacity to manage competing priorities and develop plans to advance organizational goals (best in class customer service and fitness experiences, increased membership and revenue growth)
* Commitment to implementing directives as determined by 13th Round management
* Hard working, enthusiastic and energetic with a passion for health and fitness
* High level of confide
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LocationToronto, ON
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Workplace information
On site
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Salary$45,000YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9439675637
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