analyst, information technology (IT)
Title posted on Jobillico -
Technology Support Analyst - Cloud Support (Competition #S-)
Posted on
September 09, 2024
by
Employer details
The Wolf Creek School Division
Job details
<p><p> <p><p><p>Join Our Technology Services Team at Wolf Creek Public Schools! <p>Are you a tech-savvy professional passionate about supporting education? Wolf Creek Public Schools is seeking a dynamic and dedicated Technology Support Analyst: Cloud Support to join our Technology Services team. This position offers the right candidate an opportunity to work in a collaborative team environment while providing essential technical support to teachers, staff, and students across our school district.<p>Position: Technology Support Analyst- Cloud Support <p>Location: District Office, Ponoka (with travel to various school sites)<p>Reporting to: Technology Integration Director<p>Duties to commence October 1, 2024, or flexible dependent on the successful candidate <p>Special Focus Area: Cloud Computing Support <p><p> Manage daily operations of our Microsoft Azure/Whipcord setup, ensuring seamless integration and functionality of all Microsoft services used within the district.<p> Assist in managing our Wolf Creek Google domain. <p> Managing the back end of tools which connect with our Google domain and student information system. <p><p>Key Responsibilities:<p><p> Provide technical support to teachers, staff, and students, ensuring smooth daily operations of technology in classrooms, offices, and learning spaces.<p> Install and configure software and hardware, troubleshoot, and resolve technical issues promptly.<p> Collaborate with other Technology Services team members to maintain a reliable and efficient access to technology resources. <p> Conduct training for teachers and staff on core technology tools.<p> Develop and maintain documentation for technology support procedures.<p> Provide technical assistance during standardized testing periods.<p> Respond to support requests in a timely and professional manner.<p> Participate in professional development opportunities to enhance both technical skills and people skills.<p> Stay current with the latest trends in education technology.<p><p><p><p><p><p><p><p><p>Qualifications:<p><p><p> <p><p> Education & Experience: Experience in a similar role, preferably within a K-12 educational environment.<p> Technical Skills: Proficiency in operating systems (Windows, Chrome OS), network administration, software installation, troubleshooting, and hardware maintenance. Experience configuring a Microsoft Azure environment is considered an asset. <p> Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical end-users.<p> Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues efficiently.<p> Teamwork & Collaboration: Ability to work effectively both independently and as part of a high-functioning team.<p> Customer Service Orientation: Passion for providing excellent support and a positive end-user experience.<p> Microsoft IT certifications are a plus.<p> Experience with Microsoft PowerShell is beneficial. <p> Knowledge of integration methods and tools for M365. <p> Familiarity with ITIL or other service management frameworks is advantageous.<p> Additional Requirements: Valid driver?s license, personal vehicle with appropriate insurance, and willingness to travel within the district. Kilometrage is reimbursed at a standard rate for work related travel. Flexibility to occasionally work outside of regular hours as needed.<p><p>Why Join Wolf Creek Public Schools? <p><p> Innovative Environment: Be part of a team that values innovation and stays on the cutting edge of educational technology.<p> Professional Development: Access ongoing professional development opportunities to enhance your skills.<p> Collaborative Culture: Work in a supportive environment where your expertise and ideas are valued.<p><p>Working Environment: <p>This role is based at our District Office in Ponoka but requires travel to various school sites. A valid driver?s license and personal vehicle are necessary for this role. You
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LocationPonoka, AB
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#14471286
Advertised until
2024-10-08
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