testing, adjusting and balancing (tab) technician for heating, ventilating and air conditioning (hvac)
Title posted on indeed.com -
HVAC Dispatch Supervisor
Posted on
September 13, 2024
by
Employer details
Aire One West Heating & Cooling
Job details
*About Us:*
Aire One West Heating and Cooling is a leading provider of HVAC services in the Hamilton & surrounding areas. We pride ourselves on delivering top-notch heating and cooling solutions to our customers with a focus on quality, reliability, and customer satisfaction.
*Job Description:*
The HVAC Dispatch Supervisor will oversee daily service operations, managing the dispatch of technicians while also providing supervision to ensure efficient workflow and high-quality customer service. This role requires a balance of coordinating service calls and leading the team, ensuring all jobs are scheduled, completed on time, and in accordance with company standards.
*Key Responsibilities:*
* Supervise and coordinate the activities of service technicians, including scheduling and dispatching to customer locations for maintenance and repairs.
* Monitor and manage work orders from initiation to completion
* Ensure timely and effective communication with customers regarding service appointments and follow-ups
* Maintain accurate records of service calls, technician assignments, and customer interactions
* Assist in resolving customer complaints and concerns in a professional and timely manner
* Communicate with customers about any delays or changes to appointments
* Coordinate tech schedules to maximize profit by considering service time, location, gas, skill level, and prioritizing urgent requests
* Monitor techs' locations and progress to ensure timely arrivals
* Dispatch calls to technicians with all necessary details and fee information
* Coordinate with the Installation Department as needed
* Monitor service inventory levels and coordinate purchases to ensure an adequate supply of parts and materials
* Maintain relationships with suppliers for better pricing and prompt processing of orders
* Process part orders as diagnosed, order additional parts as needed, and confirm warranty coverage
* Follow up on back-ordered items and escalate rush warranty orders
* Communicate delays and updates on parts with customers
* Process warranty part and equipment claims
* Resolve discrepancies quickly for prompt credit recovery
* Review invoices and maintain accurate records with correct pricing
* Ensure parts and equipment required for potential return are labeled and stored
* Maintain accurate records of warranty orders for quick recall
* Manage fleet maintenance and repairs
*Qualifications:*
* Minimum of 3-5 years of experience in HVAC industry and dispatching
* Excellent organizational and time management skills
* Strong communication and interpersonal skills
* Ability to handle multiple tasks and work in a fast-paced environment
*How to Apply:*
Interested candidates are invited to submit their resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Job Type: Full-time
Pay: $26.00 per hour
Expected hours: 40 per week
Benefits:
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 2024-09-30
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LocationHamilton, ON
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Workplace information
On site
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Salary$26.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9445749152
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