customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 19, 2024
by
Employer details
Grizzly Door Systems
Job details
Candidate can work out of our Barrie or Mississauga locations. Responsibilities:
*Scheduling and Coordination* - Plan jobs and schedule technicians efficiently:
* Understand the length of time required for each job, materials required and location of job to optimize/manage the schedule by truck; minimize travel time, avoid duplication and maximize efficiency, without sacrificing quality or brand
* Track and monitor Work Orders; track incomplete Work Orders to ensure parts are ordered correctly and received accurately
* Follow up and confirm orders to ensure all job materials are picked up, correct, and ready to go as appropriate
* Schedule pick-ups and jobs; this is a dynamic and ambiguous responsibility; needs someone who can think on their feet and manage urgent, emergency calls against already scheduled work
* Create work orders to dispatch service calls accurately and effectively
* Manage and communicate expectations appropriately and support technicians in the field
*Customer Service:*
* Act as an ambassador of the company with all employees and customers
* Be knowledgeable about the door industry, its offerings and customer expectations
* Maintain an emphasis on a safety culture, customer service, and efficiency
* Communicate issues and successes in a timely manner
* Follow all regulations and company policies and procedures
* Other duties as assigned; could include calling for receivables, administrative duties, manage front desk, etc.
*Technician Support*
* Collect, inspect & track Technicians time entry for timely and accurate payroll processing
*Requirements:*
* Excellent written and verbal communication skills
* Ability to prioritize and focus
* Excellent time management
* Superior interpersonal skills
* Superior computer skills (MS Office Suite, MS Outlook, Google Maps)
* Excellent knowledge of the Greater Golden Horseshoe
* Logistics management
* Able to handle a dynamic and fast-paced environment
Job Types: Full-time, Permanent
Additional pay:
* Bonus pay
Benefits:
* Casual dress
* Dental care
* Extended health care
* On-site parking
* Paid time off
* RRSP match
* Vision care
Schedule:
* Day shift
* Monday to Friday
Experience:
* commercial overhead garage door: 4 years (required)
Location:
* Barrie, ON (required)
Work Location: In person
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LocationBarrie, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9451849779
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