desktop support analyst
Title posted on ZipRecruiter -
Desktop Support Technician - Onsite
Posted on
September 30, 2024
by
Employer details
Ovation Workplace Services Inc.
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Deskside Support Services JD : </strong></p><p><strong> </strong>The Onsite technician responsibilities include:</p><p>• Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.</p><p>• Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS</p><p>• Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.</p><p>• Guide users with step-by-step instructions on installing applications.</p><p>• Document and record incidents, service requests and their resolutions in the internal ticketing system.</p><p>• Direct unresolved issues to the next level of support personnel</p><p>• Help create technical documentation and manuals (KA) for known issues.</p><p>• Image and deploy Laptops/ Desktops/Tablets to end users.</p><p>• Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)</p><p>• Coordinating office moves</p><p>• Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.</p></div></div>
-
LocationLondon, ON
-
Workplace information
On site
-
Salary$27.04HOUR hourly
-
Terms of employment
Permanent employmentFull time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#3e625411
Advertised until
2024-10-28
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.