department store supervisor
Title posted on Jobillico -
Department Supervisor
Posted on
October 02, 2024
by
Employer details
Home Depot of Canada Inc.
Job details
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Department Supervisors customarily work a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the tasks and responsibilities as outlined in this job description. In the Service Department, Supervisors are responsible for leading the stores efforts at following through on special order and install sales from beginning to end. They ensure that Customers receive both the products they ordered and the services they requested in a timely and accurate manner. Special Services Supervisors will interact with Vendors, Installers, Associates in the store, trucking/shipping companies and the Customers themselves to ensure that excellent customer service is achieved. They will also be accountable for maintaining several reports (e.g., accountability, install rework, special orders on hand, balance due and the SS/POS discrepancy). The front end is the last opportunity we have to thank our customers and show them we appreciate their business. In the Front End, Supervisors are accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End Associates accountable to effectively carry out their duties and responsibilities. The Department Supervisor in this area is primarily responsible for ensuring that outstanding service is provided to both external and internal Customers. The Department Supervisor must have thorough knowledge of all policies, procedures and duties related to Customer transactions, cash handling, the service desk and lot. Other key responsibilities include supervising and training Front End Associates (includes Head Cashier, Cashier and Lot Associates), setting clear performance expectations and regularly documenting performance as well as writing and delivering performance feedback. The Department Supervisor provides timely recognition for a job well done maintains adequate coverage through scheduling and ensures excellent customer service for Front End and Service Department operations at all times. Position Responsibilities: We're looking for the type of associates who can tap into their inner orange by: ? Leading by example in consistently demonstrating Customer FIRST behaviours and promoting positive Associate morale? Increasing efficiencies of completing Special Orders and Install tasks, including making outgoing calls to vendors and/or installers to follow up on customer orders? Following-up on hot Customer issues first (issue that make the hit list) and own the resolution process inside the store to ensure customer satisfaction is achieved ? Walking Departments from the Customer Experience perspective daily, ensuring Grand Opening Day readiness, ad execution (per Playbook) and flyer readiness? Ensuring all Home Depot Standard Operating Procedures and policies in the Code of Conduct are communicated and adhered to by Associates? Focusing with team on developing one-on-one relationships with PRO customers in order to anticipate trends, drive sales and respond to customer needs ? Supervising Associates and work activity within department(s) of responsibility, including ensuring appropriate departmental staffing levels to meet business needs? Managing Associate performance through communication of responsibilities and goals, reward and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback, completing Associate Reviews and Performance Appraisals and providing appropriate follow up ? Developing Associates talent by provide input to Assistant Store Manager, Store Manager and HR Manager regarding promotion, performance appraisal and/or professional development of Assoc
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LocationNanaimo, BC
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Workplace information
On site
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SalaryNot available
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#14599676
Advertised until
2024-10-31
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