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help desk analyst
With some duties as a help desk technician
Posted on October 04, 2024 by Employer details Pixel Pop Media Services LTD
Job details
Education: Bachelor's degree. or equivalent experience. Work site environment: Education or training. Work setting: Computer hardware or software retailer/wholesaler. Financial technology (FinTech). Startup company. Relocation costs not covered by employer. Willing to relocate. Help desk. Consulting firm. Private company, corporation or industry. Private sector. On-site customer service. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Answer inquiries from clients and other company personnel. Install software and hardware and configure operating system software in preparation for testing. Prepare reports, manuals and other documentation on the status, operation and maintenance of software. Computer and technology knowledge: Device drivers. Servers. Desktop applications. File management software. Multimedia software. Word processing software. Mail server software. Mac OS. Salesforce. MS Office. MS Exchange. Monitoring and tracking software. Security and safety: Bondable. Basic security clearance. Transportation/travel information: Willing to travel. Willing to travel cross-border. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Financial benefits: Registered Retirement Savings Plan (RRSP). Long term benefits: Maternity and parental benefits. Other benefits: Learning/training paid by employer. On-site amenities. Team building opportunities. Parking available.- Location938 Howe Street suite 616Vancouver, BCV6H 3Y8
- Workplace information On site
- Salary$32.77HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, On Call, To be determined, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3105826
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Education or training
Work setting
- Computer hardware or software retailer/wholesaler
- Financial technology (FinTech)
- Startup company
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Consulting firm
- Private company, corporation or industry
- Private sector
- On-site customer service
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Answer inquiries from clients and other company personnel
- Install software and hardware and configure operating system software in preparation for testing
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software
Experience and specialization
Computer and technology knowledge
- Device drivers
- Servers
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Mac OS
- Salesforce
- MS Office
- MS Exchange
- Monitoring and tracking software
Additional information
Security and safety
- Bondable
- Basic security clearance
Transportation/travel information
- Willing to travel
- Willing to travel cross-border
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
Other benefits
- Learning/training paid by employer
- On-site amenities
- Team building opportunities
- Parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-12-22
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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