Overview
Languages
French
Education
-
College/CEGEP
- or equivalent experience
Experience
3 years to less than 5 years
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
-
Give access to computer networks
-
Report on the performance of computer systems and networks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Provide customer service
-
Manage incidents
-
Suggestive selling
Experience and specialization
Type of service and repair
-
Computers and peripherals
Computer and technology knowledge
-
Android
-
iOS
-
Linux
-
Networking software
-
Networking hardware
-
Networking security
-
Internet
-
Servers
-
Desktop applications
-
Mac OS
-
MS Office
-
MS Windows
-
SharePoint
-
TCP/IP
-
Wireless networks
-
Networks
Area of specialization
Benefits
Financial benefits
Other benefits
-
Free parking available
-
Learning/training paid by employer
-
Team building opportunities
-
Transportation provided by employer
-
Variable or compressed work week
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.