Discover jobs
Job Search
customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 15, 2024 by Employer details Partify
Job details
We are a family-owned automotive parts company based in London, Ontario, and Fraser, Michigan. Our company specializes in custom-painted car parts for consumers. We are looking to hire a CSR to join the team. Hours are Monday-Friday 9 am to 5 pm. There is lots of room for growth and advancement. Position Summary The role of a Customer Service Representative is to help customers with all inquiries before and after placing their orders through calls, emails, chats, texts, social media, or in person. A Customer Service Representative also handles concerns, complaints, and other issues. Their goal is to ensure customer satisfaction throughout their entire interaction with the company. Overview * Collaborate well with team members in a fast-paced environment. * Interact with employees in both locations. * Learn to use platforms like Shopify, Ring Central, and Gorgias to complete tasks and answer calls. * Learn to identify customer needs or desires to recommend the appropriate product or service. * Develop a good understanding of the products we supply to answer customers' questions accurately. * Provide written communication to customers that is free of spelling and grammatical errors. * Work with colleagues when necessary to resolve customer complaints by providing solutions promptly to ensure customer satisfaction. * Strong organizational skills. * Provide answers to all customer inquiries and requests and conduct follow-ups on time. Roles & Responsibilities * Respond to customer inquiries and assist them with placing their orders. * Provide information regarding parts and give quotations. * Update customers regarding order statuses. * Assist customers with tracking their shipments. * Resolve order issues and reach out to customers regarding their orders. * Updating orders and sending customer invoices. * Issuing refunds and following up with customer concerns. * Contacting dealerships and shipping companies to facilitate the order process for customers. * Responding to reviews and questions. * Keeping track of orders to ensure the orders are fulfilled on time. * Fulfilling local orders. * Maintain files, documentation, and databases. * Other Duties as assigned. Requirements * Bachelor?s Degree * Strong communication and interpersonal skills. * Strong verbal and written skills. * A minimum of 55 words per minute. * Proficient with Microsoft Office, and other Office applications. * Works and communicates well individually and in a team environment. * Excellent organization and prioritization skills. * Time management skills to multitask in a high volume, rapidly changing work environment. Job Types: Full-time, Permanent Pay: $19.00 per hour Benefits: * Casual dress * Dental care * Life insurance * On-site parking * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends Application question(s): * Can you type 55 words per minute? This is a requirement. * How would you describe customer service? Education: * Bachelor's Degree (required) Work Location: In person- LocationLondon, ON
- Workplace information On site
- Salary$19.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9487816960
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: