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technical support representative
Posted on October 17, 2024 by Employer details A2N
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Computer and information systems security/information assurance. or equivalent experience. Work setting: Computer hardware or software retailer/wholesaler. Help desk. Private company, corporation or industry. Office building. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Linux. Networking software. Networking security. Enterprise Applications Integration (EAI). Security software. Word processing software. Presentation software. Mail server software. Communication software. HTML editing software. Web service design. Software development. Mac OS. Python. MS Office. MS Windows. SharePoint. Spreadsheet. Wireless networks. Networks. Area of specialization: Cybersecurity. Security and safety: Basic security clearance. Secret clearance. Criminal record check. Transportation/travel information: Willing to travel. Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for the advertised start date?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. What is your current level of study?. Experience: 7 months to less than 1 year. Health benefits: Dental plan. Health care plan. Financial benefits: Gasoline paid. Group insurance benefits. Other benefits: Free parking available. Learning/training paid by employer.- LocationMississauga, ON
- Workplace information On site
- Salary$69,000YEAR annually / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3120439
This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Computer and information systems security/information assurance
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
- Private company, corporation or industry
- Office building
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Linux
- Networking software
- Networking security
- Enterprise Applications Integration (EAI)
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- HTML editing software
- Web service design
- Software development
- Mac OS
- Python
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- Networks
Area of specialization
- Cybersecurity
Additional information
Security and safety
- Basic security clearance
- Secret clearance
- Criminal record check
Transportation/travel information
- Willing to travel
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Gasoline paid
- Group insurance benefits
Other benefits
- Free parking available
- Learning/training paid by employer
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2025-01-05
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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