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sales associate
Posted on October 23, 2024 by Employer details Barrie Harley-Davidson
Job details
*Summary Description* Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques. *Major Duties and Responsibilities:* _*1) Sales Department Operations*_ * Meet or exceed new and used sales quotas as agreed upon with the Sales Manager. * Use floor time effectively to meet customer needs & solicit sales of all products. * Present the features of all products to customers along with their benefits and advantages. * Assist with maintaining motorcycle inventory from basement/service to floor. * Maintain competitive brand knowledge. * Cross sell additional P&A, General Merchandise, H.O.G. memberships, F&I products, Extended Service Plans & service contracts etc. with all new and used vehicles. * Maintain profit margin objective for all vehicle sales. * Coordinate delivery schedule with Service Team. * Follow procedures to ensure timely and proper completion of all paperwork, including the Garage Register and Prospect Management records. * Introduce new customers to the Service, Parts, General Merchandise and F&I departments and their personnel. * Assists with advertising for sales promotions, including used bikes on website. * Maintain cleanliness of showroom, motorcycles and displays. * Conduct vehicle delivery walk-arounds as required. * Keep up-to-date on current & previous model year HD product knowledge. _*2) Customer Service*_ * Follow the 11 step C.U.S.T.O.M. Sales Process * Greet customers immediately, in a courteous and friendly manner. * Handle all communications transactions quickly, and courteously. * Ensure customers are properly qualified for needs, wants, and ability to buy. * Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business. * Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases. * Conduct a pre-delivery inspection prior to delivery to customer. * Ensure the delivery to customer is an ?EVENT? which endears the customer to the dealership. * Contact customers using mailing lists, email/e-blast & personal follow-up to encourage additional sales and ensure customer satisfaction. * Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to ?Make Things Right?. * Attend training sessions to keep current with sales techniques and sales department issues. * Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.) _*3) Other Duties - As Assigned*_ *Qualifications Required:* * Must have an approachable, likable personality with a high energy level. * Excellent communication Skills and demonstrated ?closing skills?. * Exceptional time management skills. * Two to three (2-3) years progressive experience within the sales department of a motor vehicle dealership, an Ontario Motor Vehicle Industry Council (OMVIC) license and a valid GM drivers license. * Grade 12 complete. * Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. * Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership. * Ability to utilize the DMS & CRM to its maximum potential. * Demonstrated passion for riding & the HD brand. * Independently able to generate leads & business. * Ability to push an 600+ lb. motorcycle. * Required to conduct test rides with exposure to outdoor elements. Job Type: Full-time Pay: $50,000.00-$65,000.00 per year Benefits: * Dental care * Designated paid holidays * On-site parking * Paid time off * Store discount * Vision care Shift: * 8 hour shift Experience: * sales: 2 years (preferred) Licence/Certification: * M2 or higher Motorcycle License (required) Work Location: In person- LocationBarrie, ON
- Workplace information On site
- Salary$50,000 to $65,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9498467865
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