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engineering clerk
Title posted on CivicJobs.ca - Engineering Customer Experience Representative
Posted on October 24, 2024 by Employer details City of Burnaby
Job details
Engineering Customer Experience RepresentativeCompetition No: 2024-356Duration: Regular Full TimeSalary: $4,865 - 5,060 - 5,270 - 5,491 - 5,719/monthSchedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PM (Nine-Day Fortnight)Special Notes: Normal for CUPE 23 Inside Division Collective AgreementLast Updated: 10/24/24The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!This is permit processing and public contact work in the Engineering Business Operations Department. The Engineering Customer Experience Representative receives and processes a variety of Engineering applications and permits for areas including sewer, water, design, environment, traffic and inspection; deals directly with the public by serving customers at the counter, responding to incoming calls and emails and providing information, direction and assistance to the public regarding Engineering operations, services, bylaws, regulations and procedures; liaises with Engineering staff and escalates cases to supervisors to ensure completion of outstanding service requests. An incumbent uses software applications to enter, delete, update, revise and retrieve information; and utilizes a range of resources to collect and process payments and refunds; establishes, maintains and updates filing systems for varied information; composes routine correspondence for a variety of internal and external documentation and reviews a variety of plans, permits, inspections and payments for accuracy, completeness, propriety of charges and conformance with departmental regulations. Other responsibilities include creating service requests for inquiries primarily from external or internal customers, via multiple platforms; performing preliminary site plan reviews for conformance of Engineering requirements; conducting user acceptance testing for any new systems or updates; processing and distributing departmental incoming and outgoing mail and reviewing and updating processes for related tasks with a focus on efficiencies and increasing service levels. Performs related work as required.Qualifications include completion of Grade 12 supplemented by or including courses related to the work plus considerable related office experience involving public contact and computerized systems, preferably in a large organization; or an equivalent combination of training and experience. Considerable knowledge of Engineering or construction policies and procedures; Engineering operations, services, bylaws, regulations and procedures as related to the work performed. Sound knowledge of filing, recordkeeping, office practices and procedures; modern business office practices and procedures including the use of various application software packages; and of elementary survey, drafting and engineering practices. Ability to make routine decisions according to established policies and procedures; and work under pressure with a high volume of inquiries and/or service requests. Ability to accurately and efficiently maintain a limited variety of records; compose routine letters and memoranda; forward information and/or explain department rules and regulations and to deal tactfully, courteously and effectively with the public, internal and municipal personnel at the counter, responding to incoming calls and emails. An incumbent will also have the ability to use related software applications including databases, spreadsheets and word processing applications.This competition has been extended and will remain open until filled. New applications are welcome! At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to- LocationBurnaby, BC
- Workplace information On site
- Salary$4,865MONTH monthly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CivicJobs.ca #98986
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