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information technology (IT) support technician
With some duties as an user support technician
Posted on October 25, 2024 by Employer details Roca Networks Inc.
Job details
Education: Bachelor's degree. Work setting: Help desk. Consulting firm. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Computer and technology knowledge: Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Desktop applications. Information management system. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Screening questions: Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. What is your current level of study?. Experience: 2 years to less than 3 years. Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition.- LocationMarkham, ON
- Workplace information On site
- Salary$30.00 to $32.00HOUR hourly (To be negotiated) / 30 to 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3129334
Overview
Languages
English
Education
- Bachelor's degree
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Desktop applications
- Information management system
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-11-24
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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