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call centre agent - customer service
Title posted on Jobillico - Customer Service Agent
Posted on October 29, 2024 by Employer details CENTURA
Job details
<p><strong>WHY JOIN US?</strong> Are you looking for a challenging job? Are you looking for challenges in a fast-growing environment? Our employees are our most valuable asset. We offer rewarding and challenging career opportunities. We take care to maintain a pleasant and relaxed work environment in an environment that promotes good labour relations practices. A competitive compensation program, a full range of benefits and many other activities to discover are available.</p><p><strong><br></strong>Under the supervision of the supervisor, the incumbent of the position must ensure high quality customer service. He must ensure and participate in the smooth running of the activities of his department.</p><p><strong>[DUTIES AND RESPONSIBILITIES]</strong></p><ul><li>Answer calls and emails from our residential customers who wish to order equipment for their construction projects</li><li>Enter quotations and sales orders into the system, modifying them if necessary</li><li>Carry out a close follow-up of orders</li><li>Provide technical information on our products</li><li>Analyze customer needs in order to recommend appropriate products</li><li>Work in partnership with the sales and credit departments</li><li>Ensure adequate communication with other departments to provide high quality customer service</li></ul><p><strong>[WORKING CONDITIONS]</strong></p><ul><li>Full group insurance program 100% paid by the employer</li><li>Group RRSP with employer contribution ?</li><li>Free parking and public transportation nearby</li><li>Full gym and Centura training center free on site</li><li>Recognition of the years of service</li><li>Social Committee, employee discounts</li></ul> <br> <ul><li>1 to 2 years of customer service experience</li><li>Oral and written bilingualism (English, French) </li><li>1 year of experience in floor coverings is an asset</li><li>Intermediate knowledge of the Office Suite</li><li>Knowledge of Epicor?s P21 software is an asset</li><li>Know how to manage stress and priorities</li><li>Manage a large flow of calls and emails while ensuring the necessary follow-up</li><li>Team spirit and collaboration</li></ul>- LocationSaint-Laurent, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 2 vacancies
- Source Jobillico #14740823
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