Discover jobs
Job Search
receptionist
Title posted on indeed.com - Front Desk Receptionist
Posted on November 05, 2024 by Employer details Oo Spa
Job details
*\*DO NOT CONTACT THE SPA TO ENQUIRE ABOUT YOUR APPLICATION\** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe Japanese-style grooming services, including haircuts, shaves, hand and foot repairs and shoeshine services, in a stylish and enjoyable environment dedicated to men. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women and offers high-end, natural Japanese skincare products which are from the Myufull line of products directly from Japan. Oo Spa is the first North American open concept, self-serve beauty spa and ultra-luxe Barber shop of its kind. *Spa Concierge Position:* Oo Spa is currently growing and have an opening for a bright and driven Spa Concierge to be part of the front-line of our business. Oo Spa prides itself in providing the highest level of customer service as part of our business model. As the Spa Concierge, you will be setting the initial tone for the clients? experience. Oo Spa is seeking a mature, honest, responsible, reliable, enthusiastic, and professional individual with exceptional communication skills. *This is not a role for concierge at residential buildings. Please do not apply if your background experience is in residential building concierge. * *Applications will only be considered if submitted through the proper channels.* *Role Duties and Responsibilities* * Must provide excellent customer service with a high attention to detail * Must engage customers in a genuine fashion to learn about their needs and provide customized solutions and offerings for them * Must have a track record of providing luxury gold standard customer service and align with the company values and branding * Managing the scheduling of all staff in a manner to reduce excess staffing costs * Manage vendors and manage monthly membership programs (including reporting) related to products, promotions, and services * Coordinate systems and manage all client reviews, surveys, and concerns so that they are addressed within a 24-hour period or less * Builds positive and effective relationships and partnerships with fellow employees, colleagues, supervisor, and clients * Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies * Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks * Emphasis and priority set on Product, Membership, and Service sales * Reschedule and follow up patients that do not show up for appointments * Oversight of VIPs and relationship building with High Value guests * Open and close cash drawer * Welcome and provide a personalized greeting for each client that enters the spa. * Assisting with inventory oversight and product display in Spa * Signing for all deliveries * Manage overall cleanliness & maintenance of Spa * Outbound calling of all leads * Completing reminder calls and emails to guests who are scheduled for next 48 hours * Utilizing the CRM system to know which beverage each client usually likes, the appointment they are attending for, and providing the client with the warmest of greetings. * Greeting clients via the incoming telephone calls and providing knowledgeable information about the products and services available * Utilizing the CRM system to efficiently manage all appointments * Assist guests in choosing the right products and memberships based on their needs * Emphasis and priority set on Product, Membership, and Service sales * Open and closing duties, including any next day preparation * Reschedule and follow up with guests that do not show up for appointments * Monitor an- LocationVancouver, BC
- Workplace information On site
- Salary$20.00 to $25.00HOUR hourly
- Terms of employment Part time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515482131
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: