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information technology (IT) implementation manager
Title posted on CivicJobs.ca - Manager, Unified Communications
Posted on November 08, 2024 by Employer details City of Vancouver
Job details
Manager, Unified CommunicationsRequisition ID: 42653 OrganizationLocated on the traditional, ancestral and unceded lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world?s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.Main Purpose and FunctionThe Unified Communications (UC) Manager is responsible for overall architecture, detailed design, development, implementation, deployment and operation of telecommunications infrastructure and services (calling, mobility, contact centre, online meetings), and the management of telecommunications staff. Additional activities include assisting City stakeholders with analysis and implementation of telecommunications services, the development of standards for both on-premise and cloud based systems (Cisco Call Manager, Cisco Contact Centre, Microsoft Teams Phone System, Microsoft Teams Meetings) and management of the City?s mobile devices. The UC Manager is also responsible for guiding the organization through communication systems changes and migrations, a critical role in ensuring efficient communication and collaboration across the City?s UC platforms.Specific Duties/Responsibilities Responsible for developing and maintaining a comprehensive UC technology roadmap for telecommunications infrastructure and services including calling, mobility, contact centre, and online meeting platforms. Responsible for the City?s mobility services and mobile device management. Manages the billing for mobility, land lines and managed telecommunications services. Ensures the City?s telecommunications infrastructure and services operate to agreed service levels, including ongoing operations, performance management and service level reporting. Guides the organization through communication systems changes and migrations. Works closely with other TS Managers to manage the operations of the M365 product suite. Responsible for oversight of UC projects, including planning project scope, deliverables, resources, budget, and schedule; identifying and mitigating project risks; and project management approach. Responsible for leading UC team including assigning responsibilities, evaluating performance, coaching, training and development. Manages operational and capital budgets. Responsible for analyzing business requirements, preparing feasibility studies and developing recommendations. Work closely with ATIP to ensure compliance and adherence is met. Recommends and participates in the development of corporate standards, policy, systems and applications. Works with Supply Chain Management to develop RFPs as well as contract renewals. Responsible for developing and implementing communication, training and change management plans. Works with change management team on coordination, communication and scheduling of changes that will affect city staff. Responsible for ensuring appropriate vendor relationships are maintained. Responsible for conducting technical & IT industry research; advising on industry trends, the feasibility of technologies and products & technology alternatives. Other duties/responsibilities as assigned.QualificationsEducation and Experience: Degree in information technology or a related discipline supplemented by technical courses related to the work, and a minimum of 7 years experience, including minimum 5 years working in a technical position within Information Technology and Telecommunications, or an equivalent combination of e- LocationVancouver, BC
- Workplace information On site
- Salary$111,139YEAR annually
- Terms of employment Term or contractFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CivicJobs.ca #99425
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