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contact centre manager
Posted on November 12, 2024 by Employer details Granville College
Job details
Education: Bachelor's degree. Tasks: Hire, train, direct and motivate staff. Market business services. Plan and control budget and expenditures. Plan and direct research. Direct and advise staff in the development and implementation of service quality assessment strategies. Plan, administer and control budgets for client projects, contracts, equipment and supplies. Plan, develop and organize the policies and procedures of establishments. Represent the company within various economic and social organizations. Assign, co-ordinate and review projects and programs. Supervision: More than 20 people. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large caseload. Large workload. Tight deadlines. Work under pressure. Personal suitability: Accurate. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Judgement. Organized. Reliability. Team player. Experience: 3 years to less than 5 years.- LocationVancouver, BC
- Workplace information On site
- Salary$49.00HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Overtime, Early Morning, Morning
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3148750
Overview
Languages
English
Education
- Bachelor's degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Assign, co-ordinate and review projects and programs
Supervision
- More than 20 people
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-12-12
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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