Overview
Languages
English
Education
-
Bachelor's degree
- or equivalent experience
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Arabic
- Persian
- Tamil
- Turkish
Responsibilities
Tasks
-
Attend to other financial transactions, such as plane tickets and travel insurance
-
Calculate cost of travel and accommodations
-
Handle reimbursement in case of transportation and hotel reservations cancellation
-
Recommend suitable products
-
Supervise clerical staff or other travel counsellors
-
Investigate new travel areas, hotels and other amenities
-
Manage difficult situations with customers
-
Perform general office duties
-
Sell travel products and travel insurance
-
Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
-
Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
-
Attend to cancellations and schedule changes
-
Develop contact lists
-
Make transportation and accommodation reservations using computerized reservation and ticketing system
-
Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
-
Provide consultation and advice
-
Issue tickets
-
Answer clients' inquiries and provide information
Credentials
Certificates, licences, memberships, and courses
-
Travel Industry Council of Ontario (TICO)
Experience and specialization
Computer and technology knowledge
-
Travel software packages
-
Amadeus
-
MS Office
Travel bookings
-
Business travel
-
Leisure travel
-
Individual travel
-
Group travel
-
Domestic travel
-
International travel
-
Adventure travel
-
Cruise ship
Type of experience
-
Call centre
-
Sales and marketing
Geographical areas of specialization
-
Canada
-
United States
-
Caribbean
-
Asia
Area of specialization
Economic specialization
Additional information
Security and safety
Transportation/travel information
-
Travel expenses not paid by employer
Work conditions and physical capabilities
-
Tight deadlines
-
Repetitive tasks
-
Attention to detail
-
Sitting
-
Work under pressure
-
Combination of sitting, standing, walking
Personal suitability
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Flexibility
-
Initiative
-
Judgement
-
Organized
-
Reliability
-
Team player
-
Dedication
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.