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customer service representative - call centre
Title posted on indeed.com - CSR (Customer Service Representative)
Posted on November 11, 2024 by Employer details Dellcom Aerospace
Job details
*Dellcom Aerospace* sets the standard in advanced manufacturing for innovative, on demand solutions. We provide our customers with quality, rapid response and peace-of-mind, every time. Are you interested in joining a progressive and growing Company? Join us as a *Customer Service Representative* We are looking for you! Our *Customer Service Representative *is a problem solver, professional, courteous. and delivers quality customer service with informed decisions. As a member of our team, you are a direct link to customers and are responsible for timely processing of orders; requests; and acting as the liaison between customers and internal departments. You support and ensure product delivery and customer satisfaction. *Your Objective:* * Process sales orders, ensuring documentation accuracy and completeness. * Ensure customer orders are accurately and timely managed/maintained; follow up on variances. * Work closely with internal departments to communicate customer needs * Track and communicate service information, liaising with customers to ensure that all reporting and customer requirements are communicated in an accurate, timely manner. * Handle complaints and provide appropriate solutions in a timely manner. * Create and maintain sustainable relationship of trust with customers. *Your Benefits:* * Competitive wages based on experience * Monday to Thursday work week (10 hour days) * Health and Dental Benefits, Life and Critical Illness Insurance * A driven, passionate supervisor and great co-workers *Success Requires:* * Completion of an Office Administration Diploma or related discipline. * Combinations of experience and relevant courses will also be considered. * Two to Three years related customer service experience. * Experience in a manufacturing environment an asset. * Aerospace background and/or knowledge is a significant advantage. * Proficiency with Microsoft Office programs is a requirement. * Solid communication and interpersonal skills. * Attention to detail, time and priority management are necessary for success. * Ability to work in fast-paced environment, continually adapt to change and work under pressure *We are CAREERS BEYOND COMPARE! Apply Today* * Please provide resume and cover letter by selecting "Apply Now". * Please note all employees must provide a clean criminal background check upon hire. We thank all applicants for their interest. Only those selected for interview will be contacted. Job Types: Full-time, Permanent Pay: $22.00-$26.00 per hour Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Vision care Flexible language requirement: * French not required Schedule: * 10 hour shift * Day shift Application question(s): * Please help us know your eligibility to work in Canada by telling us if you are a Canadian Citizen, Permanent Resident of have an Open Work Permit * Are you able and willing to work 10 hour shifts, Monday's to Thursday's? * Based on the position requirements and wage range posted ($22 to $26/hourly), what do you feel a reasonable wage is for yourself. Experience: * Customer service: 2 years (preferred) Work Location: In person Application deadline: 2024-11-29- LocationConcord, ON
- Workplace information On site
- Salary$22.00 to $26.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9523409923
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