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information technology (IT) support technician
Posted on November 13, 2024 by Employer details Tay Township
Job details
Education: College/CEGEP. Information technology. Computer technology/computer systems technology. Work setting: Government department and/or agency. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Networking security. Internet. Servers. Desktop applications. File management software. Security software. Word processing software. Presentation software. MS Active Directory. MS Office. MS Windows. SharePoint. Spreadsheet. Wireless networks. Security and safety: Enhanced reliability security clearance. Criminal record check. Transportation/travel information: Willing to travel. Willing to travel overnight. Valid driver's licence. Public transportation is not available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 3 years to less than 5 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Mileage paid. Pension plan. Other benefits: Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities. Parking available. Travel insurance.- LocationVictoria Harbour, ON
- Workplace information On site
- Salary$35.17 to $41.15HOUR hourly (To be negotiated) / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3151983
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Information technology
- Computer technology/computer systems technology
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Government department and/or agency
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
Additional information
Security and safety
- Enhanced reliability security clearance
- Criminal record check
Transportation/travel information
- Willing to travel
- Willing to travel overnight
- Valid driver's licence
- Public transportation is not available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
- Mileage paid
- Pension plan
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Travel insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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