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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 25, 2024 by Employer details Domino's Pizza
Job details
*Job Overview* We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and promote our products and services through effective communication and upselling techniques. The ideal candidate will possess strong interpersonal skills and a passion for helping others. *Responsibilities* * Respond to customer inquiries via phone, email, or chat in a timely and professional manner. * Provide accurate information about products and services to assist customers in making informed decisions. * Handle customer complaints and resolve issues with empathy and efficiency. * Utilize data entry skills to maintain accurate customer records and update account information as needed. * Analyze customer needs to recommend appropriate solutions and upsell relevant products or services. * Maintain a positive attitude while managing multiple tasks in a fast-paced environment. * Ensure adherence to company policies and procedures while delivering outstanding customer service. *Skills* * Excellent communication skills with the ability to convey information clearly and effectively. * Strong customer service orientation with a focus on building relationships. * Experience in upselling products or services is preferred. * Proficient in data entry with attention to detail for maintaining accurate records. * Ability to analyze customer needs and provide tailored solutions. * Fluency in English is required; bilingual candidates (especially Spanish) are highly encouraged to apply. * Strong sales acumen with an understanding of phone etiquette to engage customers effectively. Join us in delivering exceptional service that enhances our customers' experiences! Job Types: Full-time, Part-time Pay: $17.20-$17.50 per hour Additional pay: * Tips Schedule: * Evening shift * Morning shift * Night shift Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person- LocationNiagara Falls, ON
- Workplace information On site
- Salary$17.20 to $17.50HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9539606271
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