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desktop support analyst

Posted on November 26, 2024 by Employer details AMPHENOL CANADA CORP

Job details

*LET?S CONNECT!* *Amphenol Canada Corp.* Amphenol (www.amphenol.com) is a Fortune 500 Company and one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. *Reasons to Join Amphenol Canada! * * Excellent benefits coverage, including health, dental, vision & travellers? insurance * Health Care Spending account * Company pension plan * Progressive employee incentive plans * Talent development ? we invest in your growth! * Company Recreation Club offering fun draws with exciting prizes, summer BBQs, holiday parties & more! *Desktop Support Analyst * We are seeking a skilled and customer-oriented IT Desktop Support Analyst to join our IT team. The ideal candidate will provide technical assistance and support to our end-users, ensuring seamless operation and functionality of desktop systems and peripherals. You will be working in a dynamic, fast-paced environment and will be responsible for configuring, implementing, and maintaining various computer technologies managed by the Information Technology team. You will focus on administering Amphenol?s IT infrastructure, including desktop PCs, notebooks, tablets, cell phones, and software applications, including ERP, Office 365, etc. *What does a Desktop Support Analyst do?* *End-User Support*: Install, configure, and troubleshoot desktop systems, applications, and peripherals. Ensure proficiency in our core systems and applications, including Windows 10/11, Windows Server, Active Directory (AD), Microsoft 365, Fresh service ticketing, NinjaRMM, Intune, and Autopilot. *Technical Troubleshooting:* Identify and resolve hardware and software issues promptly and efficiently. Collaborate with the IT team to escalate and address complex problems. *System Maintenance:* Conduct routine maintenance activities on desktop systems and associated hardware. Ensure antivirus and security software are up to date on all devices. *Software Deployment:* Assist in installing, configuring, and deploying software applications. Provide support for software updates and patches. *Network Deployment: Provide* technical support and troubleshooting for network infrastructure, including routers, switches, firewalls, and access points. Monitor network performance and security, identifying and resolving issues promptly*.* *User Training: *Conduct training sessions to enhance end-users? understanding of technology. Create and update user guides and documentation. *Asset Management:* Maintain accurate records of IT assets, including desktops, laptops, and peripherals. Coordinate asset procurement, inventory management, and disposal. *Remote Support*: Provide remote assistance to off-site users, ensuring consistent quality of support. *Collaboration:* Collaborate with other IT team members to address complex technical issues. Work closely with IT leadership to implement and improve IT processes. *What do you bring to the table* * Graduate of computer studies, networking, or related discipline * 3 - 4 years? experience in a similar role * Proficiency in MS Office 365 (install, set-up and troubleshoot) * Rudimentary networking knowledge (DHCP, DNS) * Proven customer service experience * Experience with VMware or other hypervisors *Desired to Have: * * Knowledge of Microsoft Active Directory is preferred * Relevant certifications (e.g., CCNA, Fortinet NSE) are a plus. * Intermediate hardware & software troubleshooting skills in a Microsoft Windows based environment _Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation me