Loading, please wait...

customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 05, 2024 by Employer details Mr Rooter Plumbing of Lethbridge

Job details

Are you a person with a passion for providing top-notch customer service? Do you envision a career where you can grow in your skills, and teamwork is celebrated? If so, we are looking for you! At Mr. Rooter Plumbing, we believe that a thriving team is the key to outstanding customer service. Our mission is to provide memorable experiences for our customers, and our CSR team plays a vital role in making this happen. What is important to us: *- Empowering others* to succeed. - Share in our *passion* ? everyday. - Always act with *integrity*. - We work as a *team*. - *Progress* not perfection. - Always *world class* *service*! - Having *fun* in the process! *How to Know if You are a Good Fit* - You are a confident individual that works well with others. - You have a strong desire for personal and professional development and are committed to learning new skills. - You enjoy interacting with others both on the phone and in person. - You have exceptional communication skills and have the ability to understand and empathize with a customer?s challenging situations. - You are an active listener. Listening to understand their issues and needs in order to provide an accurate solution. - You have strong organizational skills and attention to time management - You are able to stay calm in stressful situations and resolve customer complaints. - You are detail oriented. - You enjoy collaborating with your team in order to provide the highest quality and efficiency every time. - You use your upbeat, positive demeanour to encourage and support others. - You can easily follow company guidelines and procedures in order to serve the team. *You Will Be Responsible For* - Providing administrative support to your direct supervisor as well as the Management Team. - Be at the front of the line answering calls in a professional and friendly manor; creating a memorable experience for every customer. - Effectively communicate with the customers and Mr. Rooter Team. - Schedule customer?s appointments on the dispatch board. - Writing and mailing notes to our customers. - Posting on Social Media - Maintaining reports for Supervisors and Management as requested. - Being on an On-Call rotation with the CSR Team. If you're ready to join our talented & enthusiastic team, it is time to take the next step! APPLY TODAY! Job Types: Full-time, Permanent Pay: $18.00-$22.00 per hour Expected hours: 40 per week Additional pay: * Bonus pay Benefits: * Company events * Dental care * Extended health care * Life insurance * On-site gym * Paid time off Flexible language requirement: * French not required Schedule: * 8 hour shift * On call * Weekends as needed Language: * English (required) Work Location: In person