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business general manager
Title posted on indeed.com - General Manager - MR. MIKES® SteakhouseCasual
Posted on December 06, 2024 by Employer details MR MIKES SteakhouseCasual
Job details
MR MIKES isn?t just a pretty-looking restaurant with exceptional food, and the kind of ambience designed to rock your socks off. At its very core, MR MIKES is the experience, it?s the opportunity to take a break from the rigors of life, to share a drink with friends, to enjoy mouthwatering food that tantalizes the taste buds; a place where you can be you! And we are passionate about what we do. As the General Manager at MR. MIKES®, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem-solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements. Specific Responsibilities: *Customer Satisfaction Commitment:* * Uphold the philosophy of 'BUILDING RELATIONSHIPS' to ensure exceptional dining experiences. * Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty. *Team and Staff Development:* * Foster a positive and enjoyable work environment for the entire MR. MIKES® team. * Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively. *Bar (urbanLODGE) Management:* * Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness. *Support & Communication:* * Collaborate with the General Manager to address specific store performance issues. * Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES® systems. *Operational Excellence:* * Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER). * Initiate action plans for improvement based on OER assessments and customer feedback. *New Store Openings & Renovations:* * Lead roles in store openings, following corporate guidelines and contributing to continuous improvement. * Participate in debriefings and recommendations for post-opening/renovation process enhancements. *Budget & Training:* * Aid in establishing and achieving the restaurant's operating budget. * Contribute as an instructor in the Franchisee/Management Training Program as needed. *Industry Engagement & Project Leadership:* * Stay updated on industry trends and recommend applicable concepts for MR. MIKES®. * Lead or participate in specific projects assigned by the Operations Department. Qualifications: * High School Graduation is required; Post-Secondary Education is preferred. * Minimum 3 years of Front of House, Back of house experience (or both), with at least 1 year in a supervisory or management role in a high-volume, casual dining restaurant. * Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB. Remuneration: * Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract. As the General Manager, you'll play a pivotal role in ensuring MR. MIKES® maintains its high standards, creates memorable dining experiences, and fosters a positive work environment for both staff and customers. Job Type: Full-time Additional pay: * Bonus pay Benefits: * Company events * Extended health care * On-site parking * Paid time off * RRSP match * Store discount Schedule: * Day shift * Evening shift * Morning shift * Night shift * Weekends as needed Education: * Secondary School (required) Experience: * Management: 3 years (required) Language: * English (required) Willingness to travel: * 50% (required) Work Location: In person Expected start date: 2025-01-01- LocationChilliwack, BC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9555974957
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