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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 16, 2024 by Employer details Helium Deploy

Job details

*Job Overview* We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while promoting our products and services. A successful candidate will possess strong communication skills and a passion for helping others. *Responsibilities* * Respond promptly to customer inquiries via phone, email, or chat. * Provide accurate information regarding products, services, and policies. * Assist customers with order placement, modifications, and cancellations. * Analyze customer needs to recommend appropriate solutions or upsell products. * Maintain detailed records of customer interactions and transactions through data entry. * Handle complaints with empathy and professionalism to ensure a positive experience. * Collaborate with team members to improve service delivery and customer satisfaction. * Stay updated on product knowledge and company policies to effectively assist customers. *Skills* * Strong customer service skills with a focus on communication and problem-solving. * Bilingual or multilingual capabilities are highly desirable (Spanish preferred). * Proficient in phone etiquette and maintaining a professional demeanor during calls. * Experience in upselling or sales techniques is a plus. * Ability to analyze customer needs and provide tailored solutions. * Excellent data entry skills with attention to detail. * Ability to work in a fast-paced environment while managing multiple tasks efficiently. Join us in delivering outstanding service that makes a difference in our customers' lives! Job Types: Full-time, Permanent Pay: $50,000.00-$55,000.00 per year Benefits: * Company events * Stock options Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday Education: * Bachelor's Degree (preferred) Experience: * Call center: 2 years (preferred) * Customer service: 1 year (preferred) Work Location: In person Expected start date: 2024-12-28