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front desk agent

Posted on December 16, 2024 by Employer details RADISSON HOTEL AND CONFERENCE CENTRE CALGARY

Job details

*Job description* Radisson Hotel & Conference Centre Calgary Airport is looking for Fulltime Front desk agent. The Front Desk Agent will play a crucial role in maintaining the smooth operation of our hotel by handling front desk responsibilities, providing excellent guest services, and ensuring accurate financial transactions. *POSITION SUMMARY: To ensure 100% guest satisfaction by providing Radisson guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.* *DEPARTMENT:* Front Office *Schedule:* Full Time/Part time *ESSENTIAL DUTIES AND RESPONSIBILITIES:* · Greet and welcome guests in a friendly and professional manner at the front desk. - Assist guests with check-ins, check-outs, and inquiries promptly and efficiently. - Handle phone calls with courtesy and professionalism, assisting with reservations and guest requests. - Demonstrate excellent phone etiquette when interacting with guests and colleagues. - Collaborate with team members to ensure seamless guest services and satisfaction. - Maintain a clean and organized front desk area at all times. - Uphold hotel standards of hospitality and guest services. · Keeps current on hotel accommodations, services and local attractions · Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction. · Makes reservations in accordance with hotel?s practices · Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards · Responsible for answering and fielding all calls to the hotel, both internal and external · Maintains confidentiality of guest information · Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service and experience · Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems *REQUIREMENTS:* · Ideal candidate will have a minimum of 1 year experience working at the Hotel Front Desk. · Experience in Opera system required · Strong verbal, written and interpersonal skills · Works well independently or as part of a team · Strong attention to detail · Commitment to exceptional guest service · Ability to maintain a positive and professional attitude when handling all situations · Adhere to the policies and procedures of the hotel · Ability to work a flexible schedule including holidays and weekends · Working knowledge of computer and math skills. *Wages and Benefits* · Competitive salary based on experience Job Types: Part-time or Full time Job Type: Full-time Schedule: * 8 hour shift * Evening shift * Monday to Friday * Morning shift * Weekends as needed Work Location: In person