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front desk agent

Title posted on indeed.com - Full-Time Front Desk Agent

Posted on November 22, 2024 by Employer details Home Inn & Suites Saskatoon

Job details

We are looking for a motivated, friendly hotel front desk agent to be responsible for welcoming guests, managing online and telephone bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition and create a space where people feel welcome and warmly cared for. To be successful as a hotel front desk agent, you should have excellent customer service skills, *be legally entitled to work in Canada* and be a team player. *Why Join Our Team:* * Significant discounts at Our Family of Hotels * Medical, Prescription, Dental and Vision Benefit options * Free e-Doctor and counselling services for you and your family * E-giftcard recognition incentives * Employee appreciation events and celebrations * A diverse and inclusive workplace environment * Opportunities for career growth *What You'll Do:* * Checking guests in and out. * Receiving and managing reservations made online and by telephone. * Verifying guests' payment methods during check-in. * Diligently follows operational standards policy and procedures. * Assigning rooms to guests and informing them of any specials offered by the hotel. * Organizing transport services for guests at their request. * Providing guests with information about the hotel and the city. * Serving as a host for meeting rooms and ensuring that all relevant preparations are made for the event. * Resolving guest issues regarding hotel services, amenities, and policies. * Administrative duties, balancing shift transactions and accurate data entry. * Elevating the customer and employee experience. * Communicating and coordinating with General Manager and other departments. *Your Availability:* * Mornings, Afternoons, Evenings, Weekdays, Weekends, Holidays * Hours Required: 7am - 3pm and 3pm - 11pm * Mid shift coverage: between the hours of 11am-9pm * Night Shift Coverage (required): 11pm - 7am *Your Background:* * 1+ years customer service or hospitality experience. * Must be professional, friendly and excel at providing a great customer experience. * The ability to multitask. * Excellent organizational and time management skills. * Effective English-speaking communication skills. * Basic math skills. * A true desire to create a welcoming atmosphere in a fast-paced environment. * Ability to work weekends, if required. *Who We Are:* Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement and always being counted on to make guests feel welcome, comfortable, safe and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for. This means upholding our Values of: * Work Ethic - Together we are ready, eager, and dedicated. * Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled. * Integrity - We are honest, responsible, and trusted. * Fairness - We have a shared respect and value for all people. * Growth - We strive towards progressive improvement, advancement, and innovation. Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care * Vision care Schedule: * 8 hour shift * Weekends as needed Application question(s): * Do you currently reside in Saskatoon? * Do you have an open availability? * Are you able to work nigh audit shifts? * Are you looking for a work sponsorship? Work Location: In person