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customer service representative - call centre

Title posted on indeed.com - CSR (Customer Service Representative)

Posted on December 20, 2024 by Employer details CARSTAR Brampton

Job details

JOB SUMMARY AND QUALITIES: The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR. This person is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Office Manager. He/she should possess a cheerful character and a helpful, polite and courteous attitude towards customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees. ACCOUNTABILITY & RESPONSIBILITY OF POSITION Reception and Customer Service ? Responsible for the initial contact with prospects and customers during the normal working day. ? Greet people visiting this CARSTAR store in order to determine needs ? Handle all phone traffic, per guidelines of the CARSTAR store, in a polite, courteous and cheerful manner. ? Screen business calls Scheduling Customer Dates ? Book appointments for estimates ? Update and maintain scheduler with Office Manager ? Schedule and record appraisal, reception and delivery appointments ? Update target delivery sheets Cashier Duties ? Collect and record payment for complete jobs. ? File all paperwork accurately ? Disburse nationwide warranty/CSI information to customers ? Disburse, record and/or display customer reply cards upon receipt from CARSTAR corporate headquarters. ? Handle customer inquiries regarding their vehicle repair ? Refer customer complaints concerning completed repairs to appropriate staff member ? Perform customer follow-up 7 to 10 days after customer has picked up their vehicle. EXPERIENCE/SKILLS REQUIRED ? Experience providing customer service in a service or retail environment. ? Functional/Technical knowledge: o Microsoft Office Software (Word, Excel, Outlook) ? BEGINNER o Experience with Collision Repair Estimating and/or Management systems a plus ? Skills & Abilities o Work independently without close supervision o Flexible/adaptable to constant change o Strong tact and diplomacy; ability to interact with all levels of personnel JOB DESCRIPTION CSR Highly organized; ability to handle multiple concurrent assignments o Ability to prioritize, organize and plan work under own initiative o Strong communication skills (reading, writing, speaking, listening) o Quality driven individual with Customer Service Perspective o Motivated, follows instructions o Ability to work independently with minimum supervision o Works well under pressure ? Physical Requirements o Keyboarding/Finger dexterity o General Physical Skills (sitting for long periods, lifting ~ 10 pounds) o Repetitive motion o Ability to use telephone \*All duties/responsibilities/experience are subject to change Benefits: * Extended health care * Vision care * Dental care Job Types: Full-time, Permanent Pay: $18.00-$21.00 per hour Benefits: * Dental care * Extended health care * Vision care Work Location: In person