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front desk agent

Posted on March 10, 2025 by Employer details Ramada Fallsview

Job details

The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team! * Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service * Checking- in and checking-out guests according to Ramada Brand standards * Registering guests into the computer system * Verifying reservations, address, and credit card information * Accepting payment for all guests' accounts both at the time of registration and at checkout * Departure duties including friendly and efficient checkout of guests * Issuing keys and controlling safety deposit of the rooms * Answering guest inquiries in a timely and accurate manner * Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service * Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders * Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions * Pre-arrival duties including blocking rooms with respect to special requests * Clear and concise pass-on communication with all associates coming on to the next shifts. * Any other duties as assigned by management. QUALIFICATIONS: * Excellent interpersonal and communication skills when dealing with guests both internally and externally. * Demonstrate professional telephone manners. * Excellent organizational and time management skills and the ability to work under pressure. * Ability to work independently with minimal supervision as well as cooperatively within a team setting. * Must provide a high standard of customer service. * Previous Front Desk experience at least 1 year or more is an asset. * Outstanding attention to detail ? both personal grooming/appearance and in properly identifying guest?s needs, demeanor, and level of required service attention. * Opera PMS knowledge is an asset. Job Type: Full-time Pay: $17.00-$18.00 per hour Additional pay: * Commission pay Benefits: * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Night shift * Weekends as needed Ability to commute/relocate: * Niagara Falls, ON L2G 3Y3: reliably commute or plan to relocate before starting work (required) Experience: * Customer service: 1 year (preferred) Work Location: In person