front desk agent
Posted on
March 10, 2025
by
Employer details
Ramada Fallsview
Job details
The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team!
* Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service
* Checking- in and checking-out guests according to Ramada Brand standards
* Registering guests into the computer system
* Verifying reservations, address, and credit card information
* Accepting payment for all guests' accounts both at the time of registration and at checkout
* Departure duties including friendly and efficient checkout of guests
* Issuing keys and controlling safety deposit of the rooms
* Answering guest inquiries in a timely and accurate manner
* Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
* Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
* Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions
* Pre-arrival duties including blocking rooms with respect to special requests
* Clear and concise pass-on communication with all associates coming on to the next shifts.
* Any other duties as assigned by management.
QUALIFICATIONS:
* Excellent interpersonal and communication skills when dealing with guests both internally and externally.
* Demonstrate professional telephone manners.
* Excellent organizational and time management skills and the ability to work under pressure.
* Ability to work independently with minimal supervision as well as cooperatively within a team setting.
* Must provide a high standard of customer service.
* Previous Front Desk experience at least 1 year or more is an asset.
* Outstanding attention to detail ? both personal grooming/appearance and in properly identifying guest?s needs, demeanor, and level of required service attention.
* Opera PMS knowledge is an asset.
Job Type: Full-time
Pay: $17.00-$18.00 per hour
Additional pay:
* Commission pay
Benefits:
* On-site parking
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* Weekends as needed
Ability to commute/relocate:
* Niagara Falls, ON L2G 3Y3: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationNiagara Falls, ON
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Workplace information
On site
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Salary$17.00 to $18.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9667641855
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