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technical support specialist – information technology (IT)
Posted on March 13, 2025 by Employer details PharmaServ Inc
Job details
Education: Bachelor's degree. or equivalent experience. Work setting: Startup company. Relocation costs not covered by employer. Willing to relocate. Help desk. Private company, corporation or industry. On-site customer service. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Android. iOS. MAC. Networking software. Internet. Desktop applications. File management software. Communication software. Business diagram software. Database software. Mac OS. MS Office. MS Windows. Spreadsheet. Type of experience: Call centre. Area of work experience: Quality assurance or control. Technical service and/or marketing. Area of specialization: Technical support. Security and safety: Basic security clearance. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Attention to detail. Sitting. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for the advertised start date?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Other benefits: Free parking available.- LocationBurnaby, BC
- Workplace information On site
- Salary$38,000 to $70,000YEAR annually (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Morning
- Start date: 2025-07-07
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3254385
Overview
Languages
English
Education
- Bachelor's degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Startup company
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Private company, corporation or industry
- On-site customer service
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- MAC
- Networking software
- Internet
- Desktop applications
- File management software
- Communication software
- Business diagram software
- Database software
- Mac OS
- MS Office
- MS Windows
- Spreadsheet
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
- Technical service and/or marketing
Area of specialization
- Technical support
Additional information
Security and safety
- Basic security clearance
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Other benefits
- Free parking available
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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