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technical support specialist – information technology (IT)

Posted on March 13, 2025 by Employer details PharmaServ Inc

Job details

  • LocationBurnaby, BC
  • Workplace information On site
  • Salary38,000 to 70,000 annually (To be negotiated) / 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Morning
  • Start date: 2025-07-07
  • Benefits: Other benefits
  • vacancies 1 vacancy
  • Source Job Bank #3254385

Overview

Languages

English

Education

  • Bachelor's degree

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Startup company
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Private company, corporation or industry
  • On-site customer service

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision

  • No supervision responsibility

Experience and specialization

Computer and technology knowledge

  • Android
  • iOS
  • MAC
  • Networking software
  • Internet
  • Desktop applications
  • File management software
  • Communication software
  • Business diagram software
  • Database software
  • Mac OS
  • MS Office
  • MS Windows
  • Spreadsheet

Type of experience

  • Call centre

Area of work experience

  • Quality assurance or control
  • Technical service and/or marketing

Area of specialization

  • Technical support

Additional information

Security and safety

  • Basic security clearance

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Attention to detail
  • Sitting

Own tools/equipment

  • Computer
  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits

Other benefits

  • Free parking available

Who can apply for this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

Advertised until

2025-03-27

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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PharmaServ Inc

  • Professional, scientific and technical services
  • 1 job posting advertised
  • Medium-sized business (between 5 and 100 employees)
  • 1 business location
  • View business profile

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Job market information

technical support specialist – information technology (IT) NOC 22221 Lower Mainland–Southwest Region
Median wage Help -
30.00 $/hour

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