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user support technician

Posted on March 13, 2025 by Employer details Hardlink Consulting

Job details

  • LocationVancouver, BC
  • Workplace information On site
  • Salary35.00 hourly / 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Day, Evening, Weekend
  • Starts as soon as possible
  • Benefits: Health benefits, Financial benefits
  • vacancies 1 vacancy
  • Source Job Bank #3256483

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Help desk
  • Consulting firm
  • General office
  • Office building

Responsibilities

Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Manage incidents

Experience and specialization

Computer and technology knowledge

  • Internet
  • Database software
  • Wireless networks

Type of experience

  • Call centre

Area of work experience

  • Quality assurance or control

Additional information

Work conditions and physical capabilities

  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Organized
  • Team player
  • Honesty

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Life insurance

Who can apply for this job?

Only apply for this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2025-04-12

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Job market information

user support technician NOC 22221 Lower Mainland–Southwest Region
Median wage Help -
30.00 $/hour

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