Job description Customer Service Agent - Airline in the Red Deer Region

Find out what work is like for a customer service agent - airline in Canada. This work description is applicable to all Airline ticket and service agents (NOC 64312).

Airline ticket and service agents

Description

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Job duties

Here are some of the main activities and tasks that Airline ticket and service agents have to perform, and some of the physical demands they involve:

  • Airline passenger, baggage and ticket agents
  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes
  • Trace lost, delayed or misdirected baggage for customers.
  • Airline cargo and freight agents
  • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
  • Trace lost or misdirected cargo and maintain shipping and other records
  • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
  • Relay operational messages to operations control and downline stations
  • Calculate load weights for compartments of aircraft using charts and computers
  • Plan load to distribute and balance cargo.
  • Airline reservation agents
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  • Provide information on airline passengers and process mileage points.

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 64312), and a list of similar occupations:

  • airline baggage agent
  • airline cargo agent
  • airline load planner
  • airline passenger agent
  • airline reservation agent
  • airline ticket agent
  • baggage tracer - airline
  • client service representative - airline
  • counter services agent - airline
  • customer service agent - airline
  • station agent - airline

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Airline ticket and service agents in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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