Job description Customer Sales And Service Agent (except Airline) in the Windsor-Sarnia Region
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Find out what work is like for a customer sales and service agent (except airline) in Canada. This work description is applicable to all Ground and water transport ticket agents, cargo service representatives and related clerks (NOC 64313).

Ground and water transport ticket agents, cargo service representatives and related clerks

Description

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Job duties

Here are some of the main activities and tasks that Ground and water transport ticket agents, cargo service representatives and related clerks have to perform, and some of the physical demands they involve:

  • Ticket agents
  • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public
  • Issue tickets, handle cash transactions and check baggage
  • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
  • Cargo service representatives
  • Quote fare and rates for cargo shipment
  • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
  • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
  • Trace lost or misdirected passenger baggage or cargo shipment.

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 64313), and a list of similar occupations:

  • bus ticket agent
  • cargo customer service representative - railway
  • counter service agent - railway
  • railway passenger agent
  • railway reservations clerk
  • reservations clerk - cruise line
  • ticket agent (except airline)

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Ground and water transport ticket agents, cargo service representatives and related clerks in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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