Job prospects Call Centre Agent - Customer Service in the Wood Buffalo–Cold Lake Region

Over the past few years (2021-2023), there was a labour shortage for Other customer and information services representatives in the Wood Buffalo–Cold Lake Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in the Wood Buffalo - Cold Lake region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Wood Buffalo - Cold Lake region:

• Approximately 450 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 28%
  • Wholesale trade (NAICS 41): 23%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
  • Other services (except public administration) (NAICS 81): 6%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%

Source Labour Market Information | Prospects Methodology