Job prospects Complaints Specialist - Customer Service in Saskatchewan

Explore current and future job prospects for people working as a "complaints specialist - customer service" in Saskatchewan or across Canada.

Job opportunities in Saskatchewan

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in Saskatchewan for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• Rising public expectations of rapid and efficient service, and an aging workforce will both support employment opportunities for this occupation.
• Applicants with strong communication, customer service experience, conflict resolution skills, and who possess knowledge of a second language, will have better prospects.
• Technological advancements such as automated telephone systems and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation. 

Here are some key facts about Other customer and information services representatives in Saskatchewan:

• Approximately 3,500 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 21%
  • Wholesale trade (NAICS 41): 12%
  • Insurance Carriers and related activities (NAICS 524, 526): 7%
  • Management and administrative services (NAICS 55, 56): 7%
  • Repair and maintenance (NAICS 811): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 83% compared to 81% for all occupations
  • Part-time workers: 17% compared to 19% for all occupations
• 63% of other customer and information services representatives work all year, while 37% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 43 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 16% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 36% compared to 53% for all occupations
  • Women: 64% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 6% compared to 11% for all occupations
  • high school diploma or equivalent: 43% compared to 33% for all occupations
  • apprenticeship or trades certificate or diploma: 12% compared to 15% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 16% compared to 17% for all occupations
  • bachelor's degree: 18% compared to 18% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

Breakdown by region

Explore job prospects in Saskatchewan by economic region.

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as a "complaints specialist - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

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